Privacy-Policy

Last Updated: April 2026

1. Introduction

Property Mitigation Group, LLC ("PMG," "we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you interact with us, including through our website, phone calls, SMS text messages, and other communications related to property damage mitigation and restoration services.

2. Information We Collect

We may collect information about you from various sources:

•Contact Information: Name, phone number, email address, and physical address
•Property Information: Property address, property type, damage description, and claim details
•Insurance Information: Insurance carrier name, claim number, and policy information
•Communication Records: Records of calls, text messages, and other communications
•SMS Opt-In Consent Records: Timestamp, IP address, and web form data documenting your express written consent to receive SMS messages

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide property mitigation and restoration services
• To assess property damage and provide repair estimates
• To schedule and manage service appointments
• To communicate with you about your claim status and project updates
• To fulfill legal and contractual obligations
• To improve our services and customer experience

📱 SMS Text Message Communications

If you have opted in to receive SMS text messages from PMG by submitting our web-based opt-in form, we will use your phone number to send you text messages related to your property claim and services, which may include:

•Property Damage Assessments: Initial assessment details and recommendations
•Repair Status Updates: Progress updates on mitigation and restoration work
•Appointment Scheduling: Reminders and confirmations for service appointments
•Claim-Related Communications: Updates specific to your insurance claim

Message Frequency: Message frequency varies, typically ranging from 1-3 messages per week depending on your claim status and the services you are receiving.

Message and Data Rates: Message and data rates may apply. Please contact your wireless service provider for details regarding your plan's SMS limits and charges.

How to Opt Out: You can opt out of receiving SMS messages from PMG at any time by replying STOP to any message. You will receive a single confirmation message, after which no further SMS messages will be sent unless you opt in again.

How to Get Help: Reply HELP to any SMS message for assistance, or contact us at admin@pmgrestoration.com or +1 954-512-0126.

Supported Carriers: The program is available on most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

🔒 SMS Data Sharing Disclosure

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Consent for SMS Communications

We obtain express written consent for SMS communications exclusively through our web-based opt-in form. By checking the SMS consent checkbox on our website and submitting the form, you are providing express written consent to receive SMS text messages from Property Mitigation Group, LLC at the phone number you provided. This consent is limited to property claim-related and customer care communications only.

Consent is not a condition of purchase or of receiving our services. You may decline SMS communications and still receive service from PMG via phone or email. Any marketing-related SMS communications would require additional, separate written consent beyond the initial opt-in.

We retain records of your SMS opt-in consent, including timestamp, IP address, and the specific disclosure language presented at the time of consent, as required by applicable law and carrier regulations.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. SMS opt-in consent records and message logs are retained in accordance with applicable law and carrier requirements. Once your claim is resolved and service is complete, we will retain records as required by law and industry standards.

7. Your Rights

Depending on your location, you may have the following rights:

• Right to Access: You can request a copy of the information we hold about you
• Right to Correct: You can request corrections to inaccurate information
• Right to Opt Out: You can withdraw consent for SMS communications at any time by texting "STOP"
• [Right to Delete: You can request deletion of your information (subject to legal retention requirements)

8. Contact Us

If you have questions about this Privacy Policy, our SMS communications, or your personal information, please contact us:

Property Mitigation Group, LLC

📧 Email: admin@pmgrestoration.com
📞 Phone: +1 954-512-0126
🌐 Website: https://www.pmgrestoration.com
📍 Address: 9831 SW 58TH COURT, COOPER CITY, FL 33328

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of our services constitutes your acceptance of these changes.

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